Terms & Conditions

1Who we are

Wayra Adventures is a travel agency based in Peru, with our office at Calle Recoleta 739, inside Cafetería Victorias, Cusco 08003.

2Bookings and payment

• A booking is confirmed when we receive your payment and send you a written confirmation.
• Prices are in US dollars and are per person unless stated otherwise. Group departures and private tours have different prices.
• Single tours are paid in full when you book. Multi-day packages require a 30% deposit to confirm the booking, and the balance is paid on arrival in Cusco, before the first tour.
• Payment provider fees may apply.

3Cancellations and refunds

See our Cancellation Policy, which forms part of these terms.

4Itineraries

Itineraries, times and routes may change because of weather, road conditions, closures, strikes, safety or the schedules of third parties. We will always try to offer an equivalent alternative.

5Traveler responsibilities

• Provide correct names, passport numbers and dates as they appear on your travel documents. Machu Picchu and train tickets cannot be corrected after purchase.
• Carry your passport and any documents needed for entry to sites.
• Cusco is at high altitude. Tell us about any health condition, pregnancy, allergy, dietary need or mobility limitation before booking. You are responsible for deciding whether a tour is suitable for you.
• We recommend travel insurance that covers medical expenses, cancellation and trip interruption.
• Follow the guide’s instructions and local rules, and respect communities, nature and archaeological sites.

6Children

Minors must be accompanied by a parent or legal guardian. Tell us the age of each child when booking.

7Spiritual experiences

Ceremonies such as despacho offerings and cleansings are cultural and spiritual experiences. They are not medical or therapeutic treatments.

8Liability

We act as organizer and intermediary for services provided by guides, transport companies, train operators, hotels and other third parties. We choose our partners carefully, but to the extent allowed by law we are not responsible for injury, loss, delay or damage caused by third parties, by events beyond our control, or by a traveler not following instructions. Nothing in these terms limits rights that you have under Peruvian consumer law.

9Photos

We may take photos during tours. Tell your guide if you do not want to appear in our marketing.

10Complaints

You can write to us at wayraadventures@gmail.com or use our Complaints Book (Libro de Reclamaciones), available at our office, Calle Recoleta 739, inside Cafetería Victorias, Cusco (see location on Google Maps).

11Governing law

These terms are governed by the laws of Peru. Disputes will be handled by the competent courts of Cusco, without affecting your rights as a consumer.