Legal

Cancellation Policy

What happens to your payment if you cancel or change a tour booked with Wayra Adventures.

Last updated: November 12, 2026
Machu PicchuNo refundsTickets are issued in your name as soon as you book.
Other tours7+ days beforeRefund minus 20% and payment fees.
Less than 7 daysNo refundAlso applies to no-shows.
Date changesUp to 10 days beforeMachu Picchu dates cannot be changed.

1Tours that include Machu Picchu: no refunds

Machu Picchu entrance tickets, train tickets and bus tickets are purchased in your name as soon as you book, and they cannot be refunded, changed or transferred by us or by the operators. For this reason, any tour or package that includes Machu Picchu is non-refundable once the booking is confirmed.

2All other tours

  • Cancellations made 7 days or more before the tour start date: you receive a refund of the amount paid, minus a 20% cancellation penalty and minus the payment processing fees charged by the payment provider.
  • Cancellations made less than 7 days before the tour start date: no refund.
  • No-shows (not appearing at the pickup point or arriving after departure): no refund.
Example: you paid $100 for a tour and cancel 10 days before the start date. We keep 20% ($20) plus the payment provider’s fees, and refund the rest.

3Custom itineraries (Build Your Trip)

If your custom itinerary includes Machu Picchu, rule 1 applies to the whole package unless your written quote says otherwise. For the other days, rule 2 applies.

4Multi-day packages

Our Cusco & Machu Picchu packages follow these rules instead of rules 1 and 2:

  • A deposit of 30% of the package price confirms your booking. The balance is paid on arrival in Cusco, before the first tour.
  • 30 days or more before arrival: we refund what you paid, except the deposit.
  • 15 to 29 days before arrival: 50% of the total price is retained.
  • Fewer than 15 days before arrival, or no-show: no refund.
  • Machu Picchu entrance tickets and train tickets cannot be refunded or changed once they are issued.
  • Date changes are possible up to 10 days before the start date, subject to availability. Machu Picchu dates cannot be changed.

5If we cancel

If we must cancel or change a tour because of weather, road closures, strikes, safety reasons or other events beyond our control, we will offer you a new date or a full refund of the services we could not provide. Third-party tickets already purchased in your name (for example Machu Picchu or train tickets) are subject to the rules of the operator.

6Date changes

Date changes are possible up to 10 days before the tour start date, subject to availability. Machu Picchu dates cannot be changed once the booking is confirmed, because the entrance and train tickets are issued in your name and cannot be modified.

7How to cancel

Send your request by email to wayraadventures@gmail.com or by WhatsApp to +51 938 151 366, with your name and booking details. The date and time we receive your message is the cancellation date. Approved refunds are returned to the original payment method within 15 business days.

✉Contact

Wayra Adventures · Calle Recoleta 739, inside Cafetería Victorias, Cusco 08003, Peru.

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