{"id":12,"date":"2026-11-03T02:51:38","date_gmt":"2026-11-03T07:51:38","guid":{"rendered":"https:\/\/wayraadventures.com\/?page_id=12"},"modified":"2026-11-12T03:00:12","modified_gmt":"2026-11-12T08:00:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/wayraadventures.com\/es\/refund_returns\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:wght@500;600&family=Inter:wght@400;500;600&family=Montserrat:wght@600;700&display=swap');\n\n.wy{font-family:Inter,sans-serif;color:#2B2523;line-height:1.6}\n.wy *{box-sizing:border-box}\n.wy a{text-decoration:none}\n.wy .in{max-width:1200px;margin:0 auto;padding:0 24px}\n.wy .sec{padding:80px 0}\n.wy h1,.wy h2,.wy h3{font-family:'Cormorant Garamond',serif;font-weight:500;margin:0;line-height:1.1}\n.wy h2{font-size:clamp(32px,5vw,46px);margin-bottom:36px;color:#2A1411}\n.wy .lbl{font:700 12px 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Montserrat,sans-serif;letter-spacing:.16em;text-transform:uppercase;color:#B82323}\n.wy .pl-nav a{display:block;padding:7px 0;font-size:14px;color:#2A1411;border-bottom:1px solid #E6D9B5}\n.wy .pl-nav a:hover{color:#B82323}\n.wy .pl-s{background:#fff;border:1px solid #E6D9B5;border-left:4px solid #B82323;padding:28px 30px;margin:0 0 20px;scroll-margin-top:110px}\n.wy .pl-s h3{display:flex;align-items:center;gap:14px;font-size:30px;color:#2A1411;margin:0 0 14px}\n.wy .pl-s h3 i{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:50%;background:#B82323;color:#fff;font:700 14px Montserrat,sans-serif;font-style:normal}\n.wy .pl-s p{margin:0 0 12px;color:#4A4540;line-height:1.7}\n.wy .pl-s p:last-child{margin-bottom:0}\n.wy .pl-s ul{margin:0;padding:0;list-style:none}\n.wy .pl-s li{position:relative;padding:9px 0 9px 24px;color:#4A4540;line-height:1.65;border-bottom:1px solid #F0E6CC}\n.wy .pl-s li:last-child{border-bottom:0}\n.wy .pl-s li:before{content:\"\";position:absolute;left:2px;top:17px;width:8px;height:8px;background:#E4BC4E;transform:rotate(45deg)}\n.wy .pl-s a{color:#B82323;text-decoration:underline}\n.wy .pl-s strong{color:#2A1411}\n.wy .pl-s.warn{background:#FFF6F3;border-left-color:#B82323}\n.wy .pl-s .ex{background:#FBF6EA;border-left:3px solid #E4BC4E;padding:12px 16px;margin-top:12px;font-size:14px}\n.wy .pl-cta{background:#B82323;color:#fff;padding:64px 0}\n.wy .pl-cta h2{color:#fff;margin-bottom:12px}\n.wy .pl-cta p{margin:0 0 24px;color:#F8E6E3}\n@media(max-width:900px){.wy .pl-wrap{grid-template-columns:1fr;gap:28px}.wy .pl-nav{position:static}}\n@media(max-width:560px){.wy .pl-s{padding:22px 18px}.wy .pl-s h3{font-size:25px}}\n<\/style><div class=\"wy\">\n<section class=\"pl-hero\"><div class=\"in\"><p class=\"lbl\" style=\"color:#E4BC4E\">Legal<\/p><h1>Cancellation Policy<\/h1><p>What happens to your payment if you cancel or change a tour booked with Wayra Adventures.<\/p><span class=\"upd\">Last updated: November 12, 2026<\/span><\/div><\/section>\n<div class=\"in\"><div class=\"pl-glance\"><div class=\"pl-g red\"><small>Machu Picchu<\/small><b>No refunds<\/b><span>Tickets are issued in your name as soon as you book.<\/span><\/div><div class=\"pl-g\"><small>Other tours<\/small><b>7+ days before<\/b><span>Refund minus 20% and payment fees.<\/span><\/div><div class=\"pl-g red\"><small>Less than 7 days<\/small><b>No refund<\/b><span>Also applies to no-shows.<\/span><\/div><div class=\"pl-g green\"><small>Date changes<\/small><b>Up to 10 days before<\/b><span>Machu Picchu dates cannot be changed.<\/span><\/div><\/div><\/div>\n<div class=\"in pl-wrap\"><aside class=\"pl-nav\"><p>In this page<\/p><a href=\"#s0\">1. Tours that include Machu Picchu: no refunds<\/a><a href=\"#s1\">2. All other tours<\/a><a href=\"#s2\">3. Custom itineraries (Build Your Trip)<\/a><a href=\"#s3\">4. Multi-day packages<\/a><a href=\"#s4\">5. If we cancel<\/a><a href=\"#s5\">6. Date changes<\/a><a href=\"#s6\">7. How to cancel<\/a><a href=\"#s7\">Contact<\/a><\/aside><div><section class=\"pl-s warn\" id=\"s0\"><h3><i>1<\/i>Tours that include Machu Picchu: no refunds<\/h3><p>Machu Picchu entrance tickets, train tickets and bus tickets are purchased in your name as soon as you book, and they cannot be refunded, changed or transferred by us or by the operators. For this reason, <strong>any tour or package that includes Machu Picchu is non-refundable<\/strong> once the booking is confirmed.<\/p><\/section><section class=\"pl-s\" id=\"s1\"><h3><i>2<\/i>All other tours<\/h3><ul>\n<li><strong>Cancellations made 7 days or more before the tour start date:<\/strong> you receive a refund of the amount paid, minus a <strong>20% cancellation penalty<\/strong> and minus the <strong>payment processing fees<\/strong> charged by the payment provider.<\/li>\n<li><strong>Cancellations made less than 7 days before the tour start date:<\/strong> no refund.<\/li>\n<li><strong>No-shows<\/strong> (not appearing at the pickup point or arriving after departure): no refund.<\/li>\n<\/ul>\n<div class=\"ex\"><em>Example:<\/em> you paid $100 for a tour and cancel 10 days before the start date. We keep 20% ($20) plus the payment provider&#8217;s fees, and refund the rest.<\/div><\/section><section class=\"pl-s\" id=\"s2\"><h3><i>3<\/i>Custom itineraries (Build Your Trip)<\/h3><p>If your custom itinerary includes Machu Picchu, rule 1 applies to the whole package unless your written quote says otherwise. For the other days, rule 2 applies.<\/p><\/section><section class=\"pl-s\" id=\"s3\"><h3><i>4<\/i>Multi-day packages<\/h3><p>Our Cusco &amp; Machu Picchu packages follow these rules instead of rules 1 and 2:<\/p>\n<ul>\n<li>A deposit of 30% of the package price confirms your booking. The balance is paid on arrival in Cusco, before the first tour.<\/li>\n<li><strong>30 days or more before arrival:<\/strong> we refund what you paid, except the deposit.<\/li>\n<li><strong>15 to 29 days before arrival:<\/strong> 50% of the total price is retained.<\/li>\n<li><strong>Fewer than 15 days before arrival, or no-show:<\/strong> no refund.<\/li>\n<li>Machu Picchu entrance tickets and train tickets cannot be refunded or changed once they are issued.<\/li>\n<li>Date changes are possible up to 10 days before the start date, subject to availability. Machu Picchu dates cannot be changed.<\/li>\n<\/ul><\/section><section class=\"pl-s\" id=\"s4\"><h3><i>5<\/i>If we cancel<\/h3><p>If we must cancel or change a tour because of weather, road closures, strikes, safety reasons or other events beyond our control, we will offer you a new date or a full refund of the services we could not provide. Third-party tickets already purchased in your name (for example Machu Picchu or train tickets) are subject to the rules of the operator.<\/p><\/section><section class=\"pl-s\" id=\"s5\"><h3><i>6<\/i>Date changes<\/h3><p>Date changes are possible up to 10 days before the tour start date, subject to availability. Machu Picchu dates cannot be changed once the booking is confirmed, because the entrance and train tickets are issued in your name and cannot be modified.<\/p><\/section><section class=\"pl-s\" id=\"s6\"><h3><i>7<\/i>How to cancel<\/h3><p>Send your request by email to <a href=\"mailto:wayraadventures@gmail.com\">wayraadventures@gmail.com<\/a> or by WhatsApp to <a href=\"https:\/\/wa.me\/51938151366\" target=\"_blank\" rel=\"noopener\">+51 938 151 366<\/a>, with your name and booking details. The date and time we receive your message is the cancellation date. Approved refunds are returned to the original payment method within 15 business days.<\/p><\/section><section class=\"pl-s\" id=\"s7\"><h3><i>&#9993;<\/i>Contact<\/h3><p>Wayra Adventures \u00b7 Calle Recoleta 739, inside Cafeter\u00eda Victorias, Cusco 08003, Peru.<\/p><\/section><\/div><\/div>\n<section class=\"pl-cta\"><div class=\"in\" style=\"max-width:760px\"><h2>Questions about your booking?<\/h2><p>Write to us and we will reply as soon as possible.<\/p>\n<a class=\"btng\" href=\"https:\/\/wa.me\/51938151366\" target=\"_blank\" rel=\"noopener\">Message us on WhatsApp<\/a> <a class=\"btn2\" href=\"mailto:wayraadventures@gmail.com\">Send an email<\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Cancellation Policy What happens to your payment if you cancel or change a tour booked with Wayra Adventures. Last updated: November 12, 2026 Machu PicchuNo refundsTickets are issued in your name as soon as you book. Other tours7+ days beforeRefund minus 20% and payment fees. Less than 7 daysNo refundAlso applies to no-shows. 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